Shipping policy

Fast, reliable delivery from Singapore.
All orders ship from our main warehouse in Singapore (SGT, UTC+8).

Order Processing

Processing hours: Monday–Friday, 9:00 AM–5:00 PM SGT (excluding Singapore public holidays).
Cut-off: Orders placed after 5:00 PM Friday are prepared the following Monday.
Orders are accepted 24/7; preparation happens during the processing window above.

Standard Delivery — S$2.50
Estimated 2–4 business days after dispatch.
Expedited Same-Day — S$15.00
For orders placed before 5:00 PM SGT (Mon–Fri). Delivery will be made after 5:00 PM SGT on the same day, subject to courier capacity and address eligibility.
Note: Not available on weekends/public holidays.
Free Shipping on orders ≥ S$40 (after discounts, before shipping).
(Only Aruta Products) In-store Pickup at:
Ground Up Climbing Gym (Usually ready in 24hrs)
- Opening hours (SGT):
  Mon: 5:00 PM - 10:30 PM
  Tue - Fri: 12:00 PM - 10:30 PM
  Sat, Sun & PH: 10:00 AM - 09:00 PM

We ship to most countries using a network of trusted couriers. Click here to see our international shipping rates.

Rates & options are calculated at checkout based on destination, weight, and service level.
Duties & taxes: International orders may be subject to import duties, taxes, and fees charged by your local customs authority. These are not included at checkout unless specified and are the buyer’s responsibility.
Transit times shown at checkout exclude customs processing.

You’ll receive a shipping confirmation email with tracking once your order is dispatched.
Tracking may take up to 24 hours to activate after the courier picks up your parcel.

Enter your address carefully—once shipped, changes aren’t guaranteed.
If a delivery fails due to an incorrect/undeliverable address or missed collection, re-delivery fees may apply.

Pre-orders ship on the stated release window. If your cart mixes in-stock and pre-order items, we may ship together when all items are ready, unless you choose separate shipping at checkout (additional charges may apply).
We may split shipments to speed up delivery at no extra cost to you.

Certain bulky items may incur a surcharge shown at checkout. Delivery times may differ from standard services.

If your order arrives damaged or tracking shows delivered but you didn’t receive it, contact us within 7 days of the delivery date. We’ll work with the courier to resolve it.

During sales or public holidays, processing and transit times may be slightly longer due to courier volume.